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Cashless Catering

June 2019

Dear Parents & Carers,

As many parents and carers are aware, Fakenham Academy has run a cashless catering system for many years. In order to keep up to date with current technology, Norfolk Academies has invested across the trust an updated and improved cashless catering solution. This is will reduce waiting times and streamline the service.

As of the 18th June, Fakenham Academy Norfolk can only accept payment for canteen purchases via the cashless catering system; Wisepay. Cash will no longer be accepted in the canteen. By using Wisepay, funds can be directly added to the account without any money needing to be brought into the Academy by the student. Any purchases made in the canteen, can be displayed in the student's ‘Wise Account’.

Funds can easily be added to your child's account using the Wisepay service, available online or via app.

The link to Wisepay site can be found in the 'Quick Links' section on the bottom right of the FAN home page, by searching for ‘ Wisepay Fakenham’ on your chosen search engine, or following the link to Wisepay below

Make topping up your child's WisePay balance easier by using the new Wisepay App available on Android and iPhone, found at the relevant links below.



You will need to enter the following organisation code to set up the app :


Followed by your WisePay username and password.

If you need a reminder of your log in details, please contact the Academy at or 01328 862545. A full user guide can be downloaded at the bottom of this page.

Yours sincerely,

Adam Ulph

Operations Manager


PDF icon Cashless catering letter 201943.97 KB
PDF icon Wisepay User Guide6.02 MB